Frequently Asked Questions About Big Slice Catering
Planning a wedding, corporate event or private celebration? Below you’ll find answers to the most common questions about booking Big Slice for mobile stone-baked pizza catering.
With over six years’ experience, more than 400 successful events and a five-star Google rating, our aim is to make event catering simple, professional and enjoyable from your first enquiry through to the final slice.
1. What catering services do you offer?
Big Slice offers three main event-catering options:
Pizza Only Buffet
Freshly prepared stone-baked pizzas served by the slice throughout your event. Guests can return to the buffet for more during the agreed service period.
Full Pizza Service
Our complete package includes unlimited stone-baked pizza alongside chips, salad, mozzarella sticks and onion rings.
We’ll help you choose the most suitable service based on your guest numbers, venue, budget and event schedule.
2. How long is the booking?
Most Big Slice pizza buffets operate for approximately two to three hours, depending on the package and number of guests.
We normally arrive around one hour before the agreed service time so we can position the van, prepare our equipment and begin cooking.
Your precise arrival and service times will be confirmed as part of your booking.
3. Do you cater for dietary requirements?
Yes. We regularly provide vegetarian, vegan, gluten-free and halal options.
Please tell us about all dietary requirements and allergies before your event so we can advise you properly and take appropriate precautions.
Although we take dietary requirements seriously, our mobile kitchen handles ingredients containing allergens, including gluten and dairy. We cannot guarantee a completely allergen-free environment, so guests with serious allergies should contact us before booking.
4. What are your payment terms?
You can either pay the full booking amount or divide the payment into two stages:
1. Deposit: A 20% deposit secures your date. This can be paid by card or bank transfer.
2. Remaining balance: The remaining 80% is due 10 days before your event and can also be paid by card or bank transfer.
Your booking is not secured until the deposit has been received.
5. What if I don’t know my final guest numbers yet?
That’s completely normal, particularly when arranging a wedding or larger event.
We can initially prepare your quotation using your best estimate. You can then secure the date with the 20% deposit and confirm your final guest numbers before the remaining balance becomes due.
If the final number changes significantly—for example, from 100 guests to 35—we may need to revise the package, service arrangements and quotation.
6. What do you need from us at the venue?
We require:
* Safe and suitable access for our catering vehicle
* A reasonably level setup area measuring approximately 3 metres by 3 metres
* Approximately two car-parking spaces
* Access to a suitable mains electricity supply
* Permission from the venue for our mobile catering setup
Please tell us about restricted access, narrow entrances, steps, soft ground or unusual venue conditions before the event.
7. Can we choose our pizzas?
Yes. You can select your pizzas from our event-catering menu, including classic favourites and vegetarian options.
If you have a particular topping combination in mind, let us know and we’ll confirm whether we can include it.
View the current Big Slice event-catering menu
8. Are plates, sauces and condiments included?
Yes. Disposable plates, sauces and condiments are included.
9. Are you registered with the Food Standards Agency?
Yes. Big Slice is a registered food business and currently holds a food hygiene rating of 4.
10. Do you have public liability insurance?
Yes. Big Slice carries public liability insurance, which is renewed annually.
Copies of our insurance and food-business documentation can be supplied to your venue or event organiser when required.
11. Can you set up inside a venue?
Potentially, yes. However, an indoor setup must be approved by the venue’s management.
The final decision belongs to the venue and may depend on access, ventilation, fire-safety requirements and the suitability of the proposed catering area.
We recommend discussing an indoor setup with both Big Slice and your venue before confirming the arrangements.
12. Which areas do you cover?
Big Slice generally caters for events within approximately 100 miles of Birmingham, or around a two-and-a-half-hour journey.
This includes Birmingham, the wider West Midlands, Warwickshire, Worcestershire, Staffordshire and many surrounding areas.
If your venue is slightly outside our usual area, please still contact us. We regularly travel for weddings, corporate events and private celebrations, and may be able to accommodate your booking.
Additional travel charges may apply depending on the location.
13. Are your pizzas prepared fresh?
Yes. Our sourdough pizza dough is freshly made using simple, quality ingredients and slowly fermented for approximately 24 hours.
Each pizza is hand-stretched, topped and stone-baked at your venue. We also use our own signature Italiana-style pizza sauce, made with tomatoes, oregano and a carefully selected blend of herbs.
Fresh preparation and consistent quality are central to the Big Slice experience.
14. How many people can you cater for?
We can generally cater for up to:
* 200 guests with our unlimited Pizza Only Buffet or Full Pizza Service
Larger guest numbers require careful planning and may affect service times. We’ll assess the venue, package and event schedule before confirming your booking.
15. What happens to any pizza left after the service?
Where appropriate, remaining pizzas can be boxed at the end of the buffet for you and your guests to enjoy later.
Food-safety guidance will apply once the food has been handed over and Big Slice has completed the service.
16. Do you provide tastings before booking?
We regularly attend public pay-as-you-go events and pizza pop-ups where you can try our pizzas before booking.
Upcoming appearances are normally announced through our social-media pages. If you’re attending specifically for a tasting, please contact us beforehand so we can confirm the event details.
Private tastings are not automatically included with event bookings unless agreed separately.
17. How far in advance should we book?
We recommend contacting us as early as possible, particularly for weddings, Saturdays and popular summer dates.
However, availability changes throughout the year, so it is always worth asking about short-notice bookings.
Your date is only secured once your quotation has been accepted and the 20% deposit has been paid.
18. Where can I read your terms and conditions?
Our terms and conditions are supplied with our booking invoices and can also be viewed online:
Read the Big Slice terms and conditions
Still Have a Question?
If your question hasn’t been answered, contact Big Slice and tell us about your event, including the date, venue, estimated guest numbers and preferred catering package.
We’ll help you select the most suitable option and provide a personalised quotation.
